Claims

Please call our office directly or 0755 022 326 to lodge your claim over the phone, or email us at sueo@coastsure.com.au so we can get the your claim underway immediately.

To assist your claim to be processed, here is some useful information to have handy when you contact Coasture for assistance:

BUSINESS INSURANCE CLAIMS

• Personal details of any other parties involved (if applicable)
• Type of claim (eg: fire, theft etc)
• Details of Loss / Event
• Date of Loss / Event
• Address of Loss / Event
• No quotes are needed before you call us. During the call, we will tell you about the claim process and what you need to do next

COMMERCIAL MOTOR VEHICLE CLAIMS

• Personal details of any other parties involved (if applicable)
• Type of claim (eg: fire, theft etc)
• Details of Loss / Event
• Date of Loss / Event
• Address of Loss / Event
• The location of your vehicle
• No quotes are needed before you call us. During the call we will tell you about the process and what you need to do next

HOME AND CONTENTS CLAIMS

• The address of the property on which you are making the claim
• A description of the incident (eg: fire, theft, storm)
• Details of what has been affected by the event (eg: broken window, roof damaged by fallen tree, stolen TV etc).To help speed up your claim, for electrical items please have details about the make and model handy
• If the claim is for loss as a result of theft / burglary, you will need to notify the police and obtain a police report
• No quotes are needed before you call us. During the call we will tell you about the process and what you need to do next

PRIVATE MOTOR VEHICLE CLAIMS

• The registration, make, year and model of your vehicle
• Details of who was driving the vehicle or responsible for it at the time of the incident
• Details of any other person involved, including name, address, contact numbers and registration number
• A brief description of the accident or theft, and the damage to your vehicle
• No quotes are needed before you call us. During the call we will tell you about the process and what you need to do next

This is a guide only, and other information or supporting documentation may need to be provided by you. Any additional information required will be discussed with you during the claims process.